Last Updated: November 2024
Look, we get it - privacy policies can be a real snooze-fest. But here at Luminthar Quinth Hotel, we're pretty serious about protecting your info. We've tried to keep this straightforward and honest, because that's just how we roll. If something doesn't make sense, give us a call at (604) 555-0147 and we'll talk you through it.
What Information We Collect
When you book a room or use our services, we'll need some basic stuff from you. Nothing too invasive - just the essentials to make your stay amazing.
- Personal Details: Your name, email, phone number, and mailing address. Pretty standard stuff when you're booking a hotel.
- Payment Info: Credit card details and billing address. We need this to process your reservation, but don't worry - it's super secure.
- Stay Preferences: Room type, special requests (like if you want extra pillows or a room away from the elevator), dietary needs for our restaurant.
- Communication Records: Emails, calls, or chat messages between us. This helps us remember what you asked for and improve our service.
- Website Activity: Like most sites, we track how you use our website through cookies and similar tech. Helps us figure out what's working and what's not.
How We Use Your Information
We're not gonna sell your info to random companies or spam you with junk. Here's what we actually do with it:
Booking & Reservations
Processing your reservation, confirming your stay, handling payments - the basics of running a hotel.
Service Improvement
Understanding what our guests love and what needs work. Your feedback genuinely helps us get better.
Communication
Sending booking confirmations, answering questions, and occasionally sharing special offers if you've said that's cool.
Legal Stuff
Meeting legal requirements, preventing fraud, keeping everyone safe. The boring but necessary things.
Cookies & Tracking
Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little data files help our website remember you and work properly. Most browsers let you control cookies through their settings if you're not into that. Just know that blocking certain cookies might make some features wonky.
We use analytics tools like Google Analytics to see how people use our site. It's all anonymized data - we're not sitting here watching your every click like some creepy surveillance operation.
Sharing Your Information
We don't sell or rent your personal info to third parties. Period. But there are a few situations where we might share it:
- Service Providers: Payment processors, booking systems, email services - companies that help us run things. They're all bound by confidentiality agreements.
- Business Partners: Sometimes we work with local tour operators or activity providers to enhance your stay. We'll only share what's necessary for them to provide the service you requested.
- Legal Requirements: If the law requires it or if we need to protect our rights, we might have to share information with authorities. Hope it never comes to that though.
- Business Transfers: If we ever sell the hotel or merge with another company, your info would transfer with the business. Any new owners would still have to follow this privacy policy.
Your Rights & Choices
This is your data, and you've got rights. Here's what you can do:
Access Your Data
Request a copy of what info we have on you. We'll send it over in a readable format.
Correct Mistakes
If something's wrong or outdated, let us know and we'll fix it ASAP.
Delete Your Info
Want us to erase your data? We can do that, unless we're legally required to keep it.
Opt-Out of Marketing
Unsubscribe from promotional emails anytime. There's a link at the bottom of every message.
Object to Processing
In certain situations, you can object to how we're using your information.
Data Portability
Get your data in a format you can transfer to another service if you want.
Security Measures
We take security pretty seriously around here. Your payment info is encrypted using industry-standard SSL technology. Our systems are regularly updated and monitored for vulnerabilities. We limit access to your personal data to only those employees who need it to do their jobs.
That said, no system is 100% bulletproof. We do our absolute best to protect your info, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know right away and tell you what steps to take.
How Long We Keep Your Data
We don't keep your info forever. Generally, we'll hold onto your data for as long as you're an active guest or as needed to provide our services. After that, we'll keep some records for legal and accounting purposes - usually around 7 years, which is what Canadian tax laws require.
If you've subscribed to our newsletter but haven't stayed with us or interacted in a while, we'll eventually remove you from our active lists. We're not into hoarding data we don't need.
Children's Privacy
Our services aren't directed at kids under 16, and we don't knowingly collect their personal information. If you're a parent and think we might have info about your child, reach out to us and we'll delete it promptly.
International Guests
We're based in Canada, so your information is stored and processed here according to Canadian privacy laws. If you're visiting from another country, your data might be subject to access by law enforcement or other authorities in accordance with Canadian law.
For our European guests, we comply with GDPR requirements. You've got all those rights we mentioned earlier, plus the right to lodge a complaint with your local data protection authority if you're not happy with how we've handled things.
Third-Party Links
Our website might link to other sites - local attractions, partner services, that kind of thing. Once you click through to another site, this privacy policy doesn't apply anymore. We recommend checking out their privacy policies too, though we know that's asking a lot since nobody really enjoys reading these things.
Changes to This Policy
We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll post the new version here and update the "Last Updated" date at the top. If there are major changes, we'll send an email to let you know.
We'd suggest checking back here occasionally, but honestly, we know you've got better things to do. Just know that by continuing to use our services after changes are posted, you're accepting the updated policy.
Questions or Concerns?
Seriously, if anything here is confusing or you've got questions about your privacy, don't hesitate to reach out. We're here to help, not hide behind legal jargon.
Email: reservations@lumintharquinth.info
Phone: (604) 555-0147
Address: 1425 Maple Ridge Drive, Vancouver, BC V6H 3K2, Canada
Thanks for taking the time to read through this. We know it's not exactly thrilling content, but your privacy matters to us and we wanted to be upfront about everything.